FAQs

Frequently Asked Questions
How can I contact customer support?
You can reach our customer support team by emailing us at namaste@storeforsmiles.in or by calling us at +91 8882538967. We're here to assist you with any questions or concerns you may have.

What is your return policy?
We accept returns if initiated within 2 days of purchase for a full refund or exchange. Please note that all returns must be initiated within 2 days by contacting us at namaste@storeforsmiles.in. Items must be unused and in their original packaging.

How do I request a refund?

Refunds for returned items will be settled into the original payment source. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

What payment methods do you accept?
We accept all major credit cards, upi, and other secure payment methods to ensure a seamless checkout experience.

Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to track your package's delivery status.

How do I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible at namaste@storeforsmiles.in. We'll do our best to accommodate your request before your order is printed.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please reach out to our sales team at namaste@storeforsmiles.in for inquiries regarding bulk pricing.

How can I stay updated on promotions and new products?
Sign up for our newsletter to receive updates on promotions, new product launches, and exclusive offers. You can also follow us on social media platforms for the latest news and updates.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small fee. Simply select the gift wrapping option at checkout, and your order will be beautifully wrapped and ready to be gifted.

What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at namaste@storeforsmiles.in with photos of the damage or defect. We will work with you to resolve the issue promptly.

Can I return an item if I've changed my mind?

Yes, we accept returns for items that are unused and in their original packaging if intimated to us within 5 days of delivery. Please note that return shipping costs may apply for change-of-mind returns.

Are your products eco-friendly or sustainably sourced?
We strive to offer eco-friendly and sustainably sourced products whenever possible. Look for product descriptions or labels indicating eco-friendly materials or manufacturing processes.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website and navigating to the "Order History" section. Alternatively, you can contact our customer support team for assistance.